Returns & Exchanges

We want you to be fully satisfied with your Jaded London purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. Please note that certain items like swimwear and jewelry are non-returnable for hygiene reasons unless faulty.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all labels are intact and the garment is in its original, unworn condition.

3

Label and Post

Generate your prepaid shipping label through the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing